Wanting an update on your pre-order? We've got you covered!

PINK COSMETICS COMPANY

PRE-ORDER LIVE UPDATES

As a small business, we care about your experience with us, so we want to be as transparent as possible...

HERE IS A TIMELINE ON THE JOURNEY OF OUR SHIPMENTS

MOST RECENT UPDATE:

October 27. 5:00 PM AEST — Our team have continued packing as many orders as possible the past 3 days :) Once we print your label, you will be notified via email. You will also receive another email notification with your tracking details once your order has been dispatched.

                                            ...............................

 

October 15. 9:30 AM AEST — Our shipments have cleared customs, and are being examined by the Australian Border Force (ABF) before being shipped out to us.

 

October 15. 3:30 PM AEST — Freight company has updated us on the status. It is still being examined by the ABF. Will most likely be cleared on Monday (fingers crossed)!

 

October 16. 2:30 PM AEST — There are no new updates as it is the weekend. Please refer to the screenshot below supplied by our freight company (shipments are still being evaluated by ABF).

 

October 18. 8:30 AM AEST — Shipment has cleared and is scheduled to be picked up and delivered to us*. This means that our team will begin packing your order shortly!

*More info on an ETA will be available shortly.

 

October 18. 6:00 PM AEST — We have been given an ETA! Our shipments are due to arrive most likely tomorrow, or worst case scenario: Wednesday :) As soon as our shipments arrive we will be packing orders immediately!

 

October 19. 3:50 PM AEST — Our shipments have arrived! Yay! Our team have commenced the relevant quality control procedures, and will begin packing orders early tomorrow morning :)

 

October 20. 9:00 AM AEST — Our team has commenced packing all pre orders! Yay!

 

October 21. 8:00 PM AEST — Our team has packed 700+ pre orders thus far! Once we lodge your order you will receive an email containing all the relevant tracking details :)

 

October 23. 6:00 PM AEST — Our team have fulfilled almost 1500+ pre orders thus far!

 

October 27. 5:00 PM AEST — Our team have continued packing as many orders as possible the past 3 days :) Once we print your label, you will be notified via email. You will also receive another email notification with your tracking details once your order has been dispatched.

If you have any specific order queries, feel free to email us via care@pinkcosmeticscompany.com

- The Pink Team

A little insight into us...

Motivated by the need to improve, Pink Cosmetics Company was born after two childhood besties wanted to curl their lashes better. We, Aleyna & Anisa, had identified two key issues consistent with most eyelash curlers on the market: they almost always pinched, and crimped the lashes, and not one was pretty enough for two girls obsessed with pink. So, we designed The Lash Tool™ - the world's first all-pink eyelash curler with a built-in comb.

Written by THE PINK TEAM


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