FAQs

What is it?

The Lash Tool is the world's first all-pink eyelash curler featuring a built-in comb. The built-in comb is next-level in the lash curler game.

What does it do?

The Lash Tool curls and separates your lashes in one simple step without tugging or crimping them.

How does The Lash Tool work?

It's all in the comb! The individual lash hairs thread through the comb so that when you press down, the lash hairs are gently encouraged to move upwards. The comb prevents your lashes from collecting together and crimping.

Do you ship internationally?

Yes, we ship to anywhere in the world!

Does The Lash Tool work on all lengths?

Yes! The Lash Tool will work to curl and separate lashes of all lengths.

How long is shipping to the US?

Shipping to the US can take between 15-25 business days.

Is The Lash Tool cruelty free?

Yes! Our furry friends should not be harmed as a result of our beauty regime.

I own a store or salon, can I become a stockist?

At this point in time we do not offer a wholesale program. However, this will definitely be happening in the coming months!

What is your shipping policy?

All orders are shipping using Australia Post with a tracking number provided. You will receive your tracking number via email when your order has been fulfilled.

If you place your order before 12pm (AEST) on a weekday it’ll be dispatched to you on the same day.

Australian Standard Shipping:

We charge a $6 flat fee on all domestic standard shipping orders.

All orders are shipped via Australia Post with a lead time of 2-7 business days from the date of dispatch*

Australian Express Shipping:

We charge a $10 flat fee on all domestic express shipping orders.

All orders are shipped via Australia Post with a lead time of 1-2 business days from the date of dispatch*

International Shipping:

We ship Internationally! Please see below estimated lead times:

New Zealand: 9 - 15 Business Days*

United Kingdom: 9 - 25 Business Days*

United States: 15 - 25 Business Days*

$14 AUD flat rate applies on all international orders

*Please also note there are longer than usual delivery times in the Australia Post delivery network. The above delivery timeframes are an estimate and are used as a guide only.

Find out more via Australia Post here: https://auspost.com.au/service-updates

Duties & Taxes:

Some countries (such as those located in the United Kingdom or the European Union) charge duties or Value Added Tax when goods are imported. Pink Cosmetics Company has no control over these fees and is not responsible for any of these charges. These charges are imposed by and controlled by local governments, border security and/or customs authorities and can be added randomly.

It is your responsibility to pay any duties, Value Added Tax or other similar charges. If you refuse to pay these additional amounts then your delivery will be returned to us. Provided that the product is still in its original condition, Pink Cosmetics Company will refund you the cost of your purchase (minus the costs of shipping to and from your country).

Other Information:

If a change of address is made directly with your local post office, Australia Post or Pink Cosmetics Company will not be held responsible for any loss or misdelivered parcels. Requests for change of address must be made directly with Pink Cosmetics Company via our customer care email prior to your order being shipped. We will do our best to action this request prior to your item being shipped but can’t guarantee the change. If you have any questions please email our customer care team at info@pinkcosmeticscompany.com

Pink Cosmetics Company is not responsible for lost or stolen packages or packages delayed in transit unless ‘Route Package Protection’ was added to your order. 

If you opted to not be covered by ‘Route Package Protection’ and it was not delivered due to an incomplete or incorrect address, lost or stolen package, you may wish to have it re-sent for an additional $10 shipping fee. If you wish to be refunded, we will refund you the amount of your purchase minus the $10 shipping fee to and from your address.