All orders will be dispatched from our Melbourne Warehouse within 1-2 business days. Orders placed after 5PM AEST on Friday will be processed the next business day. 

Due to the Covid-19 pandemic, our shipping partners are currently expecting some service delays, and increases in delivery time. The team at Pink Cosmetics Company is grateful for your patience and support during this time. Contact us on care@pinkcosmeticsco.com for more information. 

Requests for updating a shipping address can be made up to 1 hour of placing your order. 

Address the products will be shipped from: Melbourne, VIC 3000 Australia

 

AUSTRALIA

All Australian orders come with tracking for Standard and Express delivery. 

Pink Cosmetics Company does not take responsibility for untracked parcels that go missing. We are not responsible for delays, lost or damaged shipments or orders sent to incorrect, invalid addresses or correct addresses. It is your sole responsibility to ensure that the address nominated by you is complete and correct.

However, we will help to trace a missing parcel.

SHIPPING PROVIDER	PRICE	ESTIMATED DELIVERY TIME FRAME
Australia Post Standard	FREE	4-7 business days
Australia Post Standard	Free with orders over $60 AUD	4-7 business days
Australia Post Express	$11.69 AUD	1-3 business days

 

INTERNATIONAL

We are currently offering delivery Worldwide. Shipping costs are calculated during the checkout based on the destination of the order. Payment for shipping will be collected with the purchase.

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest update made available by the shipping provider. This is applicable for all Standard and Express deliveries Internationally.

Please be aware that orders made outside Australia, EU or the USA may be subject to additional import tax and duty once the order reaches its designated country. Pink Cosmetics Company is not obligated to pay for any taxes that are subjected. We do however do our best to minimize your costs upon arrival to your country. 

 

NEW ZEALAND

SHIPPING PROVIDER	PRICE	ESTIMATED DELIVERY TIME FRAME
Australia Post Standard	FREE	8-13 business days
Australia Post Standard	Free on orders above $60 AUD	8-13 business days
DHL Express	$20 AUD	Next day delivery

 

 All purchases of NZD$1,000 or less will not incur any additional duties or taxes.

 

USA & CANADA

SHIPPING PROVIDER	PRICE	ESTIMATED DELIVERY TIME FRAME
Australia Post Standard	$5 AUD	9-27 business days
Australia Post Standard	Free on orders above $60 AUD	9-27 business days
DHL Express	$30 AUD	4-6 business days

 

No import duties or taxes will apply to orders under USD$800 being shipped to the USA. Please refer to the Customs, Duties & Taxes section below, for information regarding additional fees that may apply to your order.

For all orders over CAD$20 TAX will be payable upon arrival into Canada, plus a DHL processing 11.50CAD or 2.5% of the credit amount advanced. Please refer to the Customs, Duties & Taxes section below, for information regarding additional fees that may apply to your order.

 

UK/ EUROPE

SHIPPING PROVIDER	PRICE	ESTIMATED DELIVERY TIME FRAME
Australia Post Standard	$9 AUD	9-27 business days
Australia Post Standard	Free on orders above $60 AUD	9-27 business days
DHL Express	$30 AUD	4-6 business days

 

For orders below £135, VAT of 20% will be added to your purchase at checkout. For orders £135 and above, VAT & Duty will be payable to DHL on arrival into the UK, plus a DHL processing fee of £11.00 or 2.5% of the credit amount advanced. Please refer to the Customs, Duties & Taxes section below, for information regarding additional fees that may apply to your order.

 

REST OF THE WORLD

SHIPPING PROVIDER	PRICE	ESTIMATED DELIVERY TIME FRAME
Australia Post Standard	$19.80 AUD	9-27 business days
Australia Post Standard	Free on orders above $60 AUD	9-27 business days
DHL Express	$30 AUD	4-6 business days

 

For more information on international delivery time frames feel free to visit the link here: https://auspost.com.au/service-updates/international-delivery-times

 

CUSTOMS/ DUTIES & TAXES

Where you are located outside of Australia, you will become the importer of your order for customs purposes and will be responsible for any import restrictions, additional duties or taxes applying. These importation duties and taxes are not the responsibility of Pink Cosmetics Company Pty Ltd, and are implemented by the relevant authorities in your country of residence. We have no control over the amounts charged. Please make enquiries with your local customs authority to confirm any importation duty, tax rates and thresholds.

For orders being shipped to New Zealand, the UK, or EU, GST/VAT will be applied at checkout for orders under the relevant thresholds. The inclusion of these taxes will be clearly indicated on your order confirmation.

DHL Express International will contact you prior to your order being released, to advise you of the relevant duties and taxes applying to your order and the process for making payment.

Where your order has not been claimed or is refused, DHL will use its best endeavours to attempt redelivery. Should redelivery be unsuccessful, your parcel may be abandoned or destroyed by the authorities in the destination country. We can’t accept responsibility for orders that are not claimed or refused.

 

For any concerns about shipping please contact us on care@pinkcosmeticscompany.com